ODSP Info Hub Accessibility Statement

At ODSP Info Hub, we believe that information and tools for Ontario Disability Support Program recipients must be fully accessible to everyone, regardless of ability or circumstance. We continuously improve the user experience for all visitors by adhering to modern web accessibility standards.

Measures to Support Accessibility

ODSP Info Hub takes the following proactive measures to ensure accessibility across our platform:

• Incorporate accessibility requirements throughout our entire design and development process
• Review accessibility standards in code changes and pull requests
• Maintain dedicated accessibility (a11y) tracking for site improvements
• Welcome and act promptly on community feedback and user experience testing

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

ODSP Info Hub is designed and maintained to be conformant with WCAG 2.2 Level AA. We continuously audit new features to maintain high accessibility standards.

Accessibility Features Built-In

ODSP Info Hub includes the following accessibility features:

• Skip to Content Link: Bypasses header navigation directly to main content for screen readers and keyboard users
• Logical Heading Hierarchy: Formatted using proper <h1> through <h6> tags for effortless navigation
• Semantic Landmark Regions: Structured with <header>, <nav>, <main>, and <footer> elements
• Full Keyboard Operability: Complete focus management and interactive control without needing a mouse
• Keyboard Shortcuts & Modal Traps: Arrow keys, Home, End, and Escape key listeners with proper focus restoration
• Enhanced Color Contrast: Carefully selected color palettes meeting WCAG AA contrast thresholds
• High Contrast & Light/Dark Modes: Preference toggles built right into the interface
• Responsive Layouts: Optimized for mobile devices, screen magnifiers, and custom zoom levels up to 400%
• Visible Focus Indicators: High-visibility focus rings for all links and interactive controls
• Reduced Motion Support: Automatically respects prefers-reduced-motion operating system settings
• Screen Reader Support: Comprehensive ARIA labels, live region notifications, and accessible descriptions
• Plain-Language Summaries: Easy-to-understand takeaways for dense policy guidelines

Technical Specifications

Accessibility of ODSP Info Hub relies on the following core web technologies:

• HTML5 (Semantic structure)
• WAI-ARIA (Accessible Rich Internet Applications)
• CSS3 (Responsive design and high-contrast modes)
• JavaScript / TypeScript (Keyboard listeners and dynamic state announcements)

Feedback & Reporting Barriers

We welcome your feedback on the accessibility of ODSP Info Hub. Please reach out to us if you encounter any barriers or have suggestions:

• Contact Form: Send an accessibility inquiry
• Community Feedback: We aim to respond to accessibility inquiries within 2 business days.

Assessment Approach

ODSP Info Hub assesses accessibility through:

• Automated testing with tools like axe, WAVE, and Lighthouse
• Screen reader testing using VoiceOver, NVDA, and JAWS
• Keyboard-only navigation audits across mobile and desktop browsers
• Community feedback from ODSP recipients and disability advocates

This statement was updated on January 20, 2025. We review our accessibility conformance regularly as new guides and features are published.